Privacy Policy

App: Novin
Last Updated: August 18, 2026
Contact: [antoniettachilcotegc774@gmail.com]

1. Overview

This Privacy Policy explains how Novin ("Novin," "we," "us," or "our") collects, uses, stores, shares, protects, and otherwise processes personal information when you use our mobile application, websites, products, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through in-app notices, push notifications, email, or other appropriate means. The updated Privacy Policy becomes effective when posted, unless a different effective date is stated.

2. Eligibility and Age Restriction

Novin is intended only for users who are 18 years of age or older. Users under 18 are not permitted to create an account, access, or use the Services. If we learn that a person under 18 has provided personal information to us, we will take reasonable steps to delete or restrict the information and disable the related account, subject to applicable legal requirements.

3. Information We Collect

3.1 Information You Provide

• Account information: nickname, profile photo, gender, date of birth or age-related information, region, language, account ID, login credentials, and other profile details you choose to provide.
• Media and content: photos, images, videos, voice content, profile decorations, posts, room content, comments, messages, and other content you upload, publish, send, or otherwise make available through the Services.
• Social activity records: live room participation, party room activity, audio and video interactions, follows, likes, comments, messages, reports, blocks, virtual gifts sent or received, and other interaction records.
• Financial and in-app purchase information: purchase records, virtual currency balances, virtual gifts, wallet or inventory records, transaction IDs, receipts, payment status, and related customer support records. Payment card details are generally processed by app store payment providers or payment processors and are not stored by us in full.
• Customer support information: information you submit when contacting us, including your email address, issue description, screenshots, device information, order details, and communications with our support team.

3.2 Information Collected Automatically

• Device and technical data: IP address, device brand, device model, operating system, OS version, app version, device identifiers such as Android ID or IDFA where permitted, language, time zone, CPU information, memory status, battery status, carrier information, and crash or diagnostic data.
• Network data: network type, network access method, Wi-Fi and cellular signal status, local IP address, network latency, packet loss rate, bitrate, and related connection quality information.
• Usage and browsing data: pages viewed, features used, in-app browsing records, click behavior, room entry and exit records, search and recommendation interactions, purchase activity, and other app activity logs.
• Cookies and similar technologies: where applicable, we and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies for login status, security, analytics, attribution, fraud prevention, and service improvement.

4. How We Use Your Data

We use personal information for the following purposes:

• Service delivery: to create and manage accounts, provide live video chat, voice conversations, live rooms, text messaging, posts, profiles, virtual gifts, in-app purchases, and related features.
• Communication and interaction: to enable user-to-user messages, room participation, voice and video transmission, comments, follows, virtual gifts, and other interactive features.
• Security and anti-fraud monitoring: to protect account security, detect spam, fraud, abusive behavior, payment risk, policy violations, abnormal device behavior, and harmful activity.
• Customer support: to respond to inquiries, complaints, refund-related questions, technical issues, reports, account requests, and privacy requests.
• Personalized recommendations: to recommend people, rooms, posts, and features based on in-app activity, preferences, language, region, and interaction patterns.
• Internal analytics and improvement: to understand feature performance, troubleshoot errors, improve user experience, conduct internal analysis, and develop or optimize features.
• Legal compliance: to comply with applicable laws, regulations, legal processes, law enforcement requests, app store policies, and platform requirements.

5. Legal Bases for Processing

Where laws such as the General Data Protection Regulation ("GDPR") apply, we process personal information based on one or more of the following legal bases:

• Contract: when processing is necessary to provide the Services you request.
• Consent: when you grant permission for optional features, device permissions, advertising identifiers, personalized recommendations, or certain marketing and analytics activities.
• Legitimate interests: when processing is necessary for security, fraud prevention, service improvement, analytics, moderation, or protecting our users and business, provided those interests are not overridden by your rights.
• Legal obligation: when processing is necessary to comply with applicable legal or regulatory requirements.

6. Third-Party SDKs and Data Sharing

We use third-party software development kits ("SDKs") and service providers to support real-time messaging, audio and video communication, login, analytics, attribution, advertising measurement, payment processing, security, and customer support. These third parties may collect and process certain information according to their own privacy policies and our instructions where applicable.

We require third-party service providers to process data only for disclosed, lawful, and legitimate purposes. Where feasible and appropriate, we apply anonymization, de-identification, aggregation, or similar privacy-protective measures to reduce the identifiability of personal information.

7. Device Permissions

We may request access to certain system permissions on your device to provide specific features. This section summarizes the permissions used by Novin itself and does not replace disclosures made by third-party SDK providers. You may choose whether to grant permissions. If you do not grant a permission, the related feature may not be available, but this will not necessarily affect your use of other features.

7.1 Photos, Media, and Storage

With your permission, we may access photo, media, and storage functions so that you can upload text, images, videos, profile content, or posts, and so that we can cache text, images, videos, and other content generated during your use of Novin. We do not automatically read your local photo album. We access selected images or videos only after you grant permission and actively choose the relevant content. If you refuse this permission, the related upload and caching functions may not work properly.

7.2 Microphone

With your permission, we use the microphone to enable voice input, voice chat, live room participation, and audio/video interaction. We may process voice information generated during these features to provide the requested service, maintain quality, and support safety review where permitted by law. If you refuse this permission, voice-related features will not be available.

7.3 Camera

With your permission, we use the camera to enable photo capture, video recording, live video chat, and video room participation. We may process photos and video information generated during these features to provide the requested service and support safety review where permitted by law. If you refuse this permission, camera and video-related features will not be available.

7.4 Push Notifications

With your permission, we may send push notifications about messages, account activity, live room updates, service notices, safety alerts, and other relevant information. If you refuse this permission, you may not receive timely notifications.

7.5 Overlay / Display Over Other Apps

We may request overlay permission to keep voice party room content or floating controls available when you leave a party room screen or use other app interfaces. If you refuse this permission, floating room functions may not work.

7.6 Device Information Access

With your permission where required, we may collect device information such as Android ID, IDFA, device model, operating system, app version, and related identifiers for account security, login protection, risk control, device binding, troubleshooting, service optimization, and personalized display where permitted. If you use Android and refuse required device information access, you may be unable to use some or all Services normally. If you use iOS, certain identifiers such as IDFA are controlled by iOS permission settings. If you refuse IDFA access, we may be unable to provide certain personalized display, attribution, or related services.

7.7 Network Access and Network Status

Network access is necessary for Novin to connect to the internet and provide real-time communication services. For service delivery, risk control, call quality, and signal monitoring purposes, we may monitor network status and network changes and prompt users about the current network environment. If network access is unavailable, you may not be able to use the Services normally.

8. Data Sharing and Disclosure

We may share personal information in the following circumstances:

• Service providers and SDK partners: with vendors that provide messaging, audio/video communication, hosting, analytics, attribution, login, customer support, payment, fraud prevention, moderation, and infrastructure services.
• Other users: when you choose to make information visible through profiles, live rooms, posts, messages, comments, virtual gifts, or other interactive features.
• Business transactions: in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, subject to appropriate safeguards and legally required notice.
• Legal and safety purposes: when required by applicable law, court order, subpoena, regulatory request, police investigation, law enforcement request, or when we believe disclosure is necessary to protect rights, safety, security, users, or the public.
• With your consent: when you authorize or direct us to share information with a third party.

We do not sell personal and sensitive user data without authorization. Where certain advertising, attribution, or analytics activities are considered a "sale" or "sharing" under applicable privacy laws, we will provide required notices and choices.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including SSL/TLS encryption in transit, access controls, permission management, monitoring, account security measures, and internal data protection procedures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce our agreements, prevent fraud or abuse, comply with legal obligations, and meet app store, accounting, tax, regulatory, or security requirements.

Some records may be retained for a limited period after account deletion where required or permitted for legal compliance, safety, fraud prevention, dispute resolution, accounting, or enforcement purposes. Where possible, retained data will be minimized, restricted, anonymized, or de-identified.

11. International Data Transfers

Novin may operate globally, and your information may be processed in countries or regions outside your place of residence. Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, technical measures, and other lawful transfer mechanisms.

12. User Rights and Account Deletion

Depending on your location, you may have rights under applicable privacy laws, including GDPR, CCPA/CPRA, and other data protection laws. These rights may include:

• Right to know or be informed about the personal information we collect, use, disclose, sell, or share.
• Right of access to request a copy of personal information we hold about you.
• Right to correction of inaccurate or incomplete personal information.
• Right to deletion of personal information, subject to legal exceptions.
• Right to portability to receive certain information in a portable format where required by law.
• Right to object or restrict processing in certain circumstances.
• Right to withdraw consent where processing is based on consent.
• Right to opt out of certain sale, sharing, targeted advertising, or marketing activities where applicable.
• Right to non-discrimination for exercising privacy rights.

To exercise your rights, please contact us at [antoniettachilcotegc774@gmail.com]. We may need to verify your identity before responding to your request. We will respond within the period required by applicable law.

Account Deletion

You may delete your Novin account in the app by following this path:

Me > Settings > Delete Account

Account deletion is permanent and irreversible. After your account is deleted, your chat records, profile information, uploaded content, social activity records, and virtual assets will be cleared and cannot be restored.

This includes, without limitation, coins, diamonds, virtual gifts, backpack items, profile decorations, entrance effects, avatar frames, vehicle effects, and any other virtual items associated with your account. These virtual assets cannot be refunded, transferred, recovered, or restored after deletion, except where required by applicable law.

13. Children's Privacy

Novin is not directed to children or anyone under 18 years of age. We do not knowingly collect personal information from individuals under 18. Parents or legal guardians who believe that a minor has provided personal information to us should contact us at [antoniettachilcotegc774@gmail.com]. If we verify that such information was collected, we will take reasonable steps to delete it and restrict the related account, subject to applicable law and safety requirements.

14. California Privacy Notice

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), may provide you with additional rights, including the right to know, access, delete, correct, opt out of certain sale or sharing of personal information, limit certain uses of sensitive personal information, and not be discriminated against for exercising your rights.

We collect the categories of personal information described in this Privacy Policy, including identifiers, account information, commercial information, internet or electronic network activity, audio/visual information, device information, geolocation-related network information where applicable, and inferences based on app activity and preferences. We use and disclose these categories for the purposes described above.

15. Contact Us

If you have questions, requests, complaints, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [antoniettachilcotegc774@gmail.com]